What is your minimum order?

My minimum overall order is 25 pieces.

For apparel you have to order at least 12 pieces of any design/style.  For hard goods, the minimums vary by item and are set by the suppliers, not by me.


Do you use a Cricut machine and make these things at home?

Absolutely not. While Cricut machines are wonderful for your crafting at home, heat-pressed vinyl isn’t suited for professional high-quality merchandise. It eventually cracks or peels off. I work with the most talented screen printers and embroiderers in the business to make sure your logo always looks its best. 


Why should I work with you instead of going directly to a printer or doing this myself?

Great question!  Two main reasons:

  1. Nineteen Marketing is a “promotional product distributor”.  My suppliers, wholesale clothing vendors, and printers do not sell to end-users, ONLY distributors.  Even if a printer agreed to work with you, the pricing you’re going to get isn’t the same as what I would pay.  Because of the volume of goods I order, I am on the highest level of pricing discounts with all of my suppliers and that discount gets extended to my clients.
  2. I know this business inside and out and you are paying for my expertise, my organization, and my experience, translating into a stress-free experience for you!


What is your turnaround time?

Standard turnaround time for apparel is 1 – 3 business days for your artwork proof, then 2- 3 weeks from art approval to completion.

For domestic hard goods, standard turnaround time is 1 – 3 business days for your artwork proof, then 2 -3 weeks  from art approval to completion.

*Lead times may be longer than expected due to the current Covid-19 pandemic*
*I am not responsible for courier delays*
*Lead times will extend for the months of November and December, due to the Christmas order volume*


Do you offer a charitable rate?

YES!  I work with many charities and offer a discounted charitable rate.  Please send me an email for more info.


Are your products Made in Canada?

Many of our products are made in Canada, but not all of them.  Please inquire further if you are specifically looking for something made here.


What format do I need to submit my logo in?

Your logo needs to be submitted in high resolution vector format.  This is typically a file ending in .ai or .eps file extension that has been provided to you by your graphic designer.  If logos are submitted in .pdf, .jpg, .png or other, there will be a $25 - $50 fee to redraw your logo to vector format and this will add 2 business days to your order.


I got a quote from another printer.  Can you beat their price?

Maybe.  I’ll do my best to beat any other printer’s quote within reason.  I offer very competitive pricing that I stand by because I know my quality and customer service is unparalleled.  I truly believe you get what you pay for.


Do you offer graphic design services?

YES!  I would love to help you with your design!  Let’s discuss your project today!


Do you have samples on hand or a showroom?

Yes.  I have an office downtown Barrie where I keep many of my most popular items on hand for you to touch, feel, and try on.  Any items that I don't already have, I can order in for you at a cost.  My office/showroom is by appointment only, so please email me to set up a time to come by.


Can you help me set up my online store?

YES!  I am very experienced in creating Shopify stores and can help you set yours up (billed hourly).  


What is your refund policy?

All sales are final.  If there is a problem or concern regarding your final delivered order, a claim must be submitted to Nineteen Marketing for consideration within 48 hours of order receipt.  If the claim is valid and the order has not yet been invoiced, then the adjustment can be made on the invoice.  If the order has already been invoiced and paid, a credit will be placed on your account for a future order.  Nineteen Marketing has a 100% satisfaction guarantee and we stand by our work!