FAQ


 

What is your minimum order?

My minimum overall order is 25 pieces.

For apparel you have to order at least 12 pieces of any design/style.  For hard goods, the minimums vary by item and are set by the suppliers, not by me.

 

Do you use a Cricut machine and make these things at home?

Absolutely not. While Cricut machines are wonderful for your crafting at home, heat-pressed vinyl isn’t suited for professional high-quality merchandise. It eventually cracks or peels off. I work with the most talented screen printers and embroiderers in the business to make sure your logo always looks its best. 

 

Why should I work with you instead of going directly to a printer or doing this myself?

Great question!  Two main reasons:

  1. Nineteen Marketing is a “promotional product distributor”.  My suppliers, wholesale clothing vendors, and printers do not sell to end-users, ONLY distributors.  Even if a printer agreed to work with you, the pricing you’re going to get isn’t the same as what I would pay.  Because of the volume of goods I order, I am on the highest level of pricing discounts with all of my suppliers and that discount gets extended to my clients.
  2. I know this business inside and out and you are paying for my expertise, my organization, and my experience, translating into a stress-free experience for you!

 

What is your turnaround time?

Standard turnaround time for apparel is 1 – 3 business days for your artwork proof, then 7 – 10 business days from art approval to completion.

For domestic hard goods, standard turnaround time is 1 – 3 business days for your artwork proof, then 10 – 20 business days from art approval to completion.

*Lead times may be longer than expected due to the current Covid-19 pandemic*
*I am not responsible for courier delays*

 

Do you offer a charitable rate?

YES!  I work with many charities and offer a discounted charitable rate.  Please send me an email for more info.

 

Are your products Made in Canada?

Many of our products are made in Canada, but not all of them.  Please inquire further if you are specifically looking for something made here.

 

I got a quote from another printer.  Can you beat their price?

Maybe.  I’ll do my best to beat any other printer’s quote within reason.  I offer very competitive pricing that I stand by because I know my quality and customer service is unparalleled.  I truly believe you get what you pay for.

 

Do you offer graphic design services?

YES!  I would love to help you with your design!  Basic design work is complimentary or I have a couple of woman Graphic Designers that I employ for larger design projects.  Let’s discuss your project today!

 

Can you help me set up my online store?

YES!  I am very experienced in creating Shopify stores and can help you set yours up (billed hourly).  

OR we are now offering for you to host your small online store on our Nineteen Marketing website.  We will set everything up for you – the products (mocked up with your logo), sizing charts, order forms.  We then accept payment on your behalf, order and produce the items, and deliver them to you for fulfillment along with a cheque for the balance you’ve made.  It’s SUPER easy!